Frequently Asked Questions
Everything you need to know about shopping with Rarewaves
Where does Rarewaves ship from and what are the delivery times?
We ship globally from our UK-based warehouse. Domestic UK orders typically arrive within 3-5 business days, while international shipping can take between 7-21 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened packaging. If an item is faulty or damaged upon arrival, please contact our support team immediately for a replacement or full refund.
Are all products sold on Rarewaves brand new?
Yes, we only sell 100% genuine, brand new, and factory-sealed products sourced directly from authorized distributors and manufacturers.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience and security, we also support payments via PayPal.
Will I have to pay import duties on international orders?
For customers outside the UK, your order may be subject to local import duties and taxes. These charges are determined by your local customs office and are the responsibility of the recipient.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email. If you selected a tracked shipping service, a tracking number and link will be provided in that email to monitor your parcel's progress.